Job prospects Call Centre Agent - Customer Service in the Southern Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Southern Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Southern region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Additional information is available at the provincial level.

Here are some key facts about Other customer and information services representatives in the Southern region:

• Approximately 570 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55-56): 45%
  • Retail Trade (NAICS 44-45): 21%
  • Finance, insurance and real estate and rental and leasing (NAICS 52-53): 10%
  • Professional, scientific and technical services (NAICS 54): 5%

Source Labour Market Information | Prospects Methodology