Summary Contact Centre Agent - Customer Service in the Calgary Region
Find key facts and figures about working as a contact centre agent - customer service. The following information is applicable to all Other customer and information services representatives (NOC 64409).
Description
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
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Requirements
High school or specific training
This occupation usually requires a secondary school diploma or several weeks of on-the-job training.
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Wages
$20.00/hour
Median wage in the Calgary Region
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Prospects
Limited
The job prospects are limited in the Calgary Region
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Jobs
55 jobs
advertised in the Calgary Region
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Competencies
- Oral Communication: Active Listening
- Negotiating
- Persuading
- Learning and Teaching Strategies
- Coordinating
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