Summary Technical Support Representative in Newfoundland and Labrador

Find key facts and figures about working as a technical support representative. The following information is applicable to all User support technicians (NOC 22221).

Description

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.

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Requirements

College or apprenticeship

This occupation usually requires a college diploma (community college, institute of technology or CÉGEP), an apprenticeship training of 2 or more years, or experience working in a supervisory occupation.

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Wages

$28.60/hour

Median wage in Newfoundland and Labrador

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Prospects

Moderate

The job prospects are fair in Newfoundland and Labrador

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Jobs

7 jobs

advertised in Newfoundland and Labrador

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Competencies

  • Troubleshooting
  • Oral Communication: Active Listening
  • Repairing
  • Instructing
  • Preventative Maintenance

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