Job requirements Help Desk Agent, Technical in Canada
Find out what you typically need to work as a help desk agent, technical in Canada. These requirements are applicable to all User support technicians (NOC 22221).
Employment requirements
This is what you typically need for the job.
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
Professional certification and licensing
You might need to get a certification from a regulatory authority before you start working. Find out if this occupation is regulated and contact the regulatory authority to learn about the certification process.
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Ontario
Prince Edward Island
Québec
Saskatchewan
Red Seal endorsement
This occupation is eligible for Red Seal endorsement across Canada
When you get a Red Seal endorsement on your trade certificate, it lets employers know that you meet the national qualification standards for workers in your trade. Learn more about the Red Seal endorsement.
Do you want to work in another province or territory?
If you are already certified to work in a regulated occupation in your province or territory, it will be easier for you to have your certification recognized in another province or territory. See the Workers Mobility's website to learn more.
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