Job requirements Technical Support Agent in the London Region

Find out what you typically need to work as a technical support agent in the London Region. These requirements are applicable to all User support technicians (NOC 22221).

Employment requirements

This is what you typically need for the job.

  • Completion of a college program in computer science, computer programming or network administration is usually required.
  • College or other courses in computer programming or network administration are usually required.
  • Certification or training provided by software vendors may be required by some employers.

Source National Occupational Classification

Professional certification and licensing

Ontario

If this occupation is regulated, you may need to get a professional license from a regulatory authority before you can start working. Licensing can be compulsory or voluntary, depending on the occupation.

  • If the licence is compulsory, you must be certified before you can practise the occupation and use the professional designation.
  • If the licence is voluntary, you don’t need to be certified to practise this occupation.

Find out if this occupation is regulated and contact the regulatory authority to learn about the certification process.

Job title Information Technology — Contact Centre Technical Support Agent
Regulated
Regulatory body: Ontario College of Trades
Job title Information Technology — Contact Centre Customer Service Agent
Regulated
Regulatory body: Ontario College of Trades
Job title Information Technology — Contact Centre Sales Agent
Regulated
Regulatory body: Ontario College of Trades

Source Foreign Credential Recognition Program - ESDC

Find out where this occupation is regulated in Canada

Do you want to work in another province or territory?

If you are already certified to work in a regulated occupation in your province or territory, it will be easier for you to have your certification recognized in another province or territory. See the Workers Mobility's website to learn more.

Labour Market Information Survey
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