Job prospects Call Centre Agent - Technical Support in Manitoba

Explore current and future job prospects for people working as a "call centre agent - technical support" in Manitoba or across Canada.

Job opportunities in Manitoba

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for User support technicians (NOC 22221) in Manitoba for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about User support technicians in Manitoba:

• Approximately 3,400 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Management and administrative services (NAICS 55, 56): 17%
  • Computer systems design services (NAICS 5415): 16%
  • Information and cultural industries (NAICS 51): 13%
  • Computer, electronic and electrical product manufacturing (NAICS 334-335): 12%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 90% compared to 81% for all occupations
  • Part-time workers: 10% compared to 19% for all occupations
• 73% of user support technicians work all year, while 27% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 45 weeks compared to 43 weeks for all occupations.
• Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 70% compared to 53% for all occupations
  • Women: 30% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 24% compared to 31% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 32% compared to 17% for all occupations
  • bachelor's degree: 28% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations

Breakdown by region

Explore job prospects in Manitoba by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "call centre agent - technical support" User support technicians (NOC 22221) or across Canada.

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