Job prospects Customer Service Supervisor - Retail in Ontario

Explore current and future job prospects for people working as a "customer service supervisor - retail" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Retail sales supervisors (NOC 62010) in Ontario for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

What Types of Employers Are Out There?

• The majority are in retail trade, notably in grocery, health and personal care, and clothing stores

What are the Main Trends Affecting Employment?

• Staff turnover should create a steady number of job openings since this occupation has relatively low entry requirements and a younger workforce
• The prevalence of online shopping may temper demand for some workers over the long term

What Skills Do I Need to Succeed?

• Employers tend to recruit individuals with prior retail sales experience, and in-depth knowledge of the merchandise
• Ability to use computer applications such as point-of-sale and computerized inventory systems

What Other Information Will I Find Helpful?

• Candidates for positions in automobile dealerships may need the Ontario Motor Vehicle Industry Council (OMVIC) certification, which is mandatory for individuals who are vehicle salespersons or dealers
• Ability to work flexible hours, including early mornings and overtime should improve job prospects.

Here are some key facts about Retail sales supervisors in Ontario:

• Approximately 93,200 people work in this occupation.
• Retail sales supervisors mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 63%
  • Food and beverage stores (NAICS 445): 22%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 79% compared to 81% for all occupations
  • Part-time workers: 21% compared to 19% for all occupations
• 66% of retail sales supervisors work all year, while 34% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 44 weeks compared to 43 weeks for all occupations.
• Less than 5% of retail sales supervisors are self-employed compared to an average of 15% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 38% compared to 52% for all occupations
  • Women: 62% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 9% compared to 9% for all occupations
  • high school diploma or equivalent: 40% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: 5% compared to 8% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 22% compared to 22% for all occupations
  • bachelor's degree: 19% compared to 24% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service supervisor - retail" Retail sales supervisors (NOC 62010) or across Canada.

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