Job prospects Telephone Service Assistant in the Banff–Jasper–Rocky Mountain House Region

Over the past few years (2021-2023), there was a major labour shortage for Receptionists in the Banff–Jasper–Rocky Mountain House Region. There were far more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Receptionists (NOC 14101) in the Banff - Jasper - Rocky Mountain House region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

The Conference Board of Canada is forecasting Alberta’s real GDP will expand by 2.6% in 2023 before slowing to 1.9% in 2024. Similarly, they are projecting the labour market to cool in late 2023 and into 2024. Higher for longer inflation may also have some firms rethinking expansion resulting in muted employment growth for this occupation. 

An aging workforce transitioning to retirement will create vacancies for job seekers.

Here are some key facts about Receptionists in the Banff - Jasper - Rocky Mountain House region:

• Approximately 1,510 people work in this occupation.
• Receptionists mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 40%
  • Other services (except public administration) (NAICS 81): 11%
  • Professional, scientific and technical services (NAICS 54): 10%
  • Retail Trade (NAICS 44-45): 9%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%

Source Labour Market Information | Prospects Methodology