Job prospects Inbound Customer Service Representative - Contact Centre in Manitoba

Explore current and future job prospects for people working as an "inbound customer service representative - contact centre" in Manitoba or across Canada.

Job opportunities in Manitoba

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in Manitoba for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in Manitoba:

• Approximately 7,150 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55, 56): 28%
  • Other retail stores (NAICS 44-45, except 445): 11%
  • Postal service, couriers and messengers (NAICS 491, 492): 7%
  • Insurance Carriers and related activities (NAICS 524, 526): 6%
  • Information and cultural industries (NAICS 51): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 80% compared to 81% for all occupations
  • Part-time workers: 20% compared to 19% for all occupations
• 59% of other customer and information services representatives work all year, while 41% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 39% compared to 53% for all occupations
  • Women: 61% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 41% compared to 31% for all occupations
  • apprenticeship or trades certificate or diploma: 11% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 19% compared to 17% for all occupations
  • bachelor's degree: 19% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 8% for all occupations

Breakdown by region

Explore job prospects in Manitoba by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as an "inbound customer service representative - contact centre" Other customer and information services representatives (NOC 64409) or across Canada.

Learn more