Job prospects Call Centre Agent - Customer Service in the Southwest Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Southwest Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Southwest region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Southwest region:

• Approximately 490 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 25%
  • Fabricated metal product manufacturing (NAICS 332): 22%
  • Management and Administrative Services (NAICS 55-56): 13%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 10%
  • Other services (except public administration) (NAICS 81): 8%

Source Labour Market Information | Prospects Methodology