Job prospects Call Centre Agent - Customer Service in the South Central Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the South Central Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the South Central region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the South Central region:

• Approximately 330 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Other services (except public administration) (NAICS 81): 14%
  • Wholesale trade (NAICS 41): 13%
  • Retail Trade (NAICS 44-45): 12%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 11%
  • Ambulatory health care services and hospitals (NAICS 621-622): 9%

Source Labour Market Information | Prospects Methodology