Job prospects Call Centre Agent - Customer Service in the Southeast Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Southeast Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Southeast region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Southeast region:

• Approximately 560 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 16%
  • Retail Trade (NAICS 44-45): 15%
  • Management and Administrative Services (NAICS 55-56): 13%
  • Other services (except public administration) (NAICS 81): 10%
  • Professional, scientific and technical services (NAICS 54): 7%

Source Labour Market Information | Prospects Methodology