Job prospects Customer Service Representative - Call Centre in the Kingston–Pembroke Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Kingston–Pembroke Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Kingston - Pembroke region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Kingston - Pembroke region:

• Approximately 1,720 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 20%
  • Management and Administrative Services (NAICS 55-56): 20%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 11%
  • Wholesale trade (NAICS 41): 8%
  • Provincial and territorial public administration (NAICS 912): 5%

Source Labour Market Information | Prospects Methodology