Job description Hotel Guest Services Attendant in the Outaouais Region

Find out what work is like for a hotel guest services attendant in Canada. This work description is applicable to all Support occupations in accommodation, travel and facilities set-up services (NOC 65210).

Support occupations in accommodation, travel and facilities set-up services

Description

Workers in support occupations in accommodation, travel and facilities set-up services carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Job duties

Here are some of the main activities and tasks that Support occupations in accommodation, travel and facilities set-up services have to perform, and some of the physical demands they involve:

  • Guest service attendants and baggage porters
  • Carry luggage for hotel guests, escort incoming guests to their rooms
  • Check rooms to ensure they are in order
  • Offer information regarding features of rooms, services of hotel and points of interest
  • Assist guests with special needs
  • Attend to group arrivals and departures
  • Receive and deliver items and messages for guests
  • Handle guest complaints and requests and maintain luggage storage areas
  • Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
  • Ship and train service attendants
  • Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
  • Carry luggage for passengers aboard ships
  • Ensure customer satisfaction and comfort.
  • Facilities workers
  • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
  • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
  • Assist with installation of audiovisual equipment and help in resolving problems during use
  • May perform minor repairs on installations and routine maintenance of audiovisual equipment.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 65210), and a list of similar occupations:

  • baggage porter
  • banquet porter
  • bellhop
  • cruise line passenger attendant
  • facilities porter
  • hotel doorkeeper
  • hotel guest services attendant
  • luggage attendant
  • room flipper
  • showcase installer
  • train service attendant

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Support occupations in accommodation, travel and facilities set-up services in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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