Job description Reservations Manager in the Thompson–Okanagan Region

Find out what work is like for a reservations manager in Canada. This work description is applicable to all Accommodation service managers (NOC 60031).

Accommodation service managers

Description

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Work week duration

Accommodation service managers usually work more than 40 hours per week.
More than 40 hours

Job duties

Here are some of the main activities and tasks that Accommodation service managers have to perform, and some of the physical demands they involve:

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with suppliers for the provision of materials and supplies
  • Recruit and supervise staff, oversee training and set work schedules
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Resolve customer complaints.

Physical demands Help - Physical Demands

  • Walking and running
  • Sitting

Workplaces and employers

Here are the typical workplaces where Accommodation service managers are employed and some of their main characteristics:

  • Student residences
  • Resorts
  • Self-employed owners/operators
  • Hotels
  • Other accommodation establishments
  • Motels

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled
  • Outside, exposed to weather
  • Outside, under cover

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 60031), and a list of similar occupations:

  • bed and breakfast operator
  • front desk manager - accommodation services
  • guest-house operator
  • hotel assistant manager
  • hotel director
  • hotel manager
  • motel manager
  • reservations manager
  • seasonal resort manager
  • ski resort manager
  • tourist home operator

Similar occupations Help - Similar occupations

Sources Occupational and Skills Information System & National Occupational Classification

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