Discover jobs
Job Search
help desk technician
Title posted on Monster - Tier I IT Help Desk
Posted on December 20, 2024 by Employer details City of Windsor
Job details
JOB POSTING #: 2024-0520 POSTING PERIOD: Friday, December 20, 2024 at 8:30 AM to Monday, January 6, 2025 at 4:30 PM DEPARTMENT: Information Technology UNION: C.U.P.E. Local 543 JOB CODE: 543594 POSITION STATUS: Regular Full-Time (1); Temporary Full-Time (1) GRADE/CLASS: 0.10 # OF POSITIONS: 2 RATE OF PAY: $27.44 - $32.24 per hour SHIFT WORK REQ'D: No DUTIES: Reporting to the Manager of End User Support, this position will provide first contact support of incoming requests to the Help Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues; Build rapport and elicit problem details from Help Desk customers; Prioritize incidents and service requests according to defined processes to meet defined Service Level Agreements; Escalate incidents- LocationWindsor, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #Z8p7pdhTho
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: