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front desk agent
Posted on December 17, 2024 by Employer details Best Western PLUS Hinton
Job details
*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. *Duties* * Greet guests upon arrival with a warm and friendly demeanor. * Manage check-in and check-out processes efficiently. * Handle guest inquiries and provide information about hotel services and local attractions. * Operate phone systems to answer calls promptly and professionally. * Assist guests with reservations, cancellations, and modifications as needed. * Maintain accurate records of guest information and transactions. * Address any guest complaints or issues with a positive attitude, ensuring guest satisfaction. * Collaborate with housekeeping and maintenance teams to ensure room readiness. * Promote hotel amenities and services to enhance the guest experience. *Experience* * Previous experience in hospitality or front desk operations is preferred but not required. * Strong customer service skills with an emphasis on phone etiquette. * Familiarity with hotel management software is a plus. * Bilingual or multilingual candidates are encouraged to apply, as this can enhance guest interactions. * Ability to work flexible hours, including weekends and holidays, as needed. * A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment are essential for success in this role. Job Type: Part-time Pay: $15.00-$17.00 per hour Expected hours: 20 ? 30 per week Benefits: * Flexible schedule * On-site parking Flexible language requirement: * French not required Schedule: * Monday to Friday * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person- LocationHinton, AB
- Workplace information On site
- Salary$15.00 to $17.00HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9569495527
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