testing, adjusting and balancing (tab) technician for heating, ventilating and air conditioning (hvac)

Title posted on indeed.com - HVAC Quality Assurance Lead

Posted on December 09, 2024 by Employer details United Thermo Group Limited

Job details

*Role: Training & Quality Assurance Specialist * *Status: Regular, Full Time* *Department: Operations Quality Standards* *Location: United Thermo Group * _United Thermo Group (UTG) is an exclusive partner of Enercare, serving residential customers across the broader Vaughan and Richmond Hill areas since 1999. We specialize in installation, maintenance, and repair services for heating and cooling systems, with a commitment to delivering high-quality service and being the best in the business._ We are seeking a dedicated *senior HVAC Technician *to oversee the technical development of our field teams and perform QA audits. In this role, you will be responsible for ensuring that all installations and services meet the highest quality standards and comply with TSSA regulations, as well as Enercare?s internal standards. We are looking for someone with exceptional leadership qualities to help develop and enhance the capabilities of our customer-facing technicians. Your expertise, patience, and ability to navigate the evolving A2L refrigerant landscape will be key to driving excellence in our operations. Established contacts and strong relationships with major manufacturers and industry stakeholders will be considered an asset. If you?re passionate about advancing your career in a company that values innovation, quality, and teamwork, we?d love to hear from you! *Responsibilities* · Conduct regular field audits to evaluate the quality and compliance of installations and services. · Develop and maintain a comprehensive knowledge base of quality standards, best practices, and industry trends · Ensure all work adheres to TSSA regulations, Enercare standards, and applicable codes · Provide guidance, coaching, and development opportunities to ensure exceptional performance and technical excellence. · Assess and address skill gaps by developing customized training solutions. · Act as the subject matter expert for technical compliance, addressing inquiries and ensuring field staff align with standards. · Drive customer experience initiatives across all channels and mediums, focusing on customer-centric culture, empathy, ownership, and customer loyalty · Collaborate with other departments to identify areas for improvement and implement changes that enhance customer satisfaction and reduce complaints. · Develop and maintain a comprehensive knowledge base of quality standards, best practices, and industry trends *Qualifications* · 4+ years of field experience in service of Water Heaters & HVAC equipment, including Heat Pumps · 313D or 313A · Gas fitter 2 license · Valid Ozone Depletion Prevention (ODP) card · Experience diagnosing and trouble-shooting commercial refrigeration equipment · Strong mechanical and electrical aptitude · A valid Class G Driver?s license with a relatively clean driving record · Proven track record of process improvement and quality assurance success · Process-oriented and QA-focused mindset · Customer-centric and empathetic approach · Strong leadership and team management skills · Excellent communication and interpersonal skills · Analytical and problem-solving skills · Ability to work in a fast-paced environment. · Continuous learning and improvement mindset _At UTG, we pride ourselves on fostering a supportive and dynamic culture where employees thrive. We offer an engaging work environment, ample opportunities for growth, and a variety of Spiff and rewards programs to recognize and celebrate your contributions._ Please note that this position requires a Criminal Background Check and Driver?s Abstract be completed for potential candidates. This check must be satisfactory for an employment offer to be extended unconditionally. We thank all applicants for their interest; however only those individuals selected for an interview will be contacted. Job Types: Full-time, Permanent Benefits: * Company car * Dental care * Disability insurance * Employee assistance program * Extended heal