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guest service representative

Posted on December 16, 2024 by Employer details Delta Hotels by Marriott Kingston Waterfront

Job details

*Be the Friendly Face of Hospitality! * Are you passionate about creating unforgettable guest experiences? Our Guest Service Representatives not only handle checking guests in and out, they also take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. *What You'll Do* * Be the first point of contact for our guests, setting the tone for their experience. * Assist with check-ins, check-outs, and guest inquiries with professionalism and care. * Collaborate with teams to enhance guest satisfaction and ensure smooth operations. * Incorporate sustainable practices into your daily interactions to support our mission. *Who We're Looking For* * A warm, professional, and service-oriented personality. * Strong organizational and multitasking skills. * A passion for hospitality and going above and beyond for guests. * Basic knowledge of computers and computer applications *Why Join Us?* Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more! _We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons._ _We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply._ _We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant?s accessibility needs._ Job Type: Part-time Pay: $19.00 per hour Benefits: * Company events * Discounted or free food Schedule: * 8 hour shift * Evening shift * Every Weekend * Holidays * Monday to Friday * Morning shift * Night shift Work Location: In person