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spa manager

Posted on December 14, 2024 by Employer details H2O Float Studio

Job details

*H2O Float Studio ? Now Hiring: Experienced Manager* Location: Distillery District, 25 Mill St., Toronto Are you ready to lead in a serene, wellness-focused environment? H2O Float Studio is seeking an experienced *Manager* to oversee our day-to-day operations, ensuring exceptional guest experiences through fantastic service, meticulous attention to detail, and a focus on cleanliness. *About the Role* As Manager, you?ll play a vital role in our team, providing hands-on support, motivating staff, and maintaining peak operational efficiency. Reporting directly to the owners, you?ll be instrumental in fostering a culture of excellence that prioritizes cleanliness, high standards, and customer satisfaction. *What We?re Looking For* We are searching for a confident leader with strong problem-solving skills, the ability to inspire and guide a team, and a proactive approach to ensuring an immaculate, serene studio environment. *Key Responsibilities:* * Provide leadership to a diverse team, ensuring smooth day-to-day operations. * Maintain a spotless, welcoming space by upholding high cleanliness standards throughout the studio. * Manage employee schedules and oversee staff training and supervision. * Handle customer feedback and complaints with professionalism and care, ensuring an exceptional experience for every guest. * Develop and implement studio policies and procedures to enhance service quality, attention to detail, and efficiency. * Oversee inventory management, including ordering supplies and maintaining equipment in pristine condition. * Ensure compliance with health and safety regulations while maintaining a clean, safe environment. * Monitor client feedback and address concerns promptly to maintain customer satisfaction. * Troubleshoot and address computer and maintenance issues efficiently. *What You Bring:* * At least 3 years of managerial experience in a spa, wellness, or hospitality environment. * A keen eye for detail and a commitment to maintaining a clean and organized space. * Strong sales skills with a proven track record of achieving targets. * Exceptional communication, leadership, and customer service abilities. * Availability to work flexible hours, including evenings, weekends, and holidays. * A proactive, problem-solving mindset and the ability to work independently. *Perks & Benefits:* * Access to our wellness program, including complimentary facials, massages, and floatation therapy. * Opportunities for professional growth in a supportive environment. * The chance to make a real impact on guests? lives by promoting relaxation and wellness. * $21-25 per hour, plus generous tips and commission, with opportunities for wage increases as the business continues to grow. *How to Apply:* Submit your resume and a brief cover letter highlighting your relevant experience, your commitment to exceptional service, and why you're the perfect fit for this role. Join H2O Float Studio and take the next step in your career while working in a serene, client-focused environment. Job Type: Full-time Pay: $21.00-$24.00 per hour Expected hours: 20 ? 40 per week Additional pay: * Commission pay * Retention bonus * Tips Benefits: * Flexible schedule * Store discount * Wellness program Schedule: * Day shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed Experience: * Retail management: 3 years (preferred) Language: * French (preferred) Licence/Certification: * Driving Licence (preferred) Work Location: In person Expected start date: 2024-12-30