operations supervisor

Posted on November 28, 2024 by Employer details Saskatoon Prairieland Park Corporation

Job details

The Operations Department of Saskatoon Prairieland Park Corporation currently requires a full-time Operations Supervisor. Reporting to the Manager of Operations, the purpose of the Operations Supervisor position is to work as a member of the Operations team to complete day-to-day operational tasks and provide front-line supervision to Operations personnel involved in the setup and delivery of events and in the operation and maintenance of Prairieland facilities. In the absence of the Custodial Services Supervisor, this position may provide direction to Custodial Services employees as required. To be successful in this role, the Operations Supervisor will bring a positive approach and heightened attention to detail and quality when providing all required services. Efficiency, thoroughness, and record keeping are critical when producing multiple events. The successful candidate will have the ability to motivate others, build positive relationships, and will possess strong communication skills. The role is 80 hours per two weeks with day, evening, weekend, and occasional overnight shifts. Shifts are based on event timelines and operational requirements. *Duties:* * Event setup and delivery, including but not limited to banquets, trade shows, conferences and meetings * Pre-inspection of all inventories, equipment and material required for each event and reporting of deficiencies; assist to verify inventory counts for post event reports (i.e. number of tables, chairs, drape, etc.) * Assist management to achieve high morale and help to resolve any staff related problems or complaints * Provide frontline direction and supervision to ensure that buildings and events are set up as requested and continually monitor the events * Respond to unplanned situations and change requirements to ensure that we provide the best customer service possible. Work with the production team to find reasonable solutions and identify risk areas in advance * Establish goals, priorities and strategies for safe and efficient event set ups * Open facility for renters, exhibitors and public as scheduled * Assign Operations or Custodial Services Personnel to respond to electrical, temperature, lighting, and access problems * Continually monitor traffic flow, security and safety (interior and exterior of World Trade Center Saskatoon buildings) and take immediate action to repair or remove hazards (i.e. snow removal, sanding, sweeping, cleaning wet floors and proper signage); document and report building deficiencies * Investigate incidents and prepare incident reports if required; report incidents to appropriate Prairieland personnel and security * Ensure facility is secure at the end of the day * Provide excellent customer service to all clients and customers aided by awareness of event services and detailed information regarding each show * Completion of all information necessary for billing and recording of all services provided * Monitor areas for upkeep and appearance within all facilities, outside property and inventory * Other duties as assigned *Qualifications/Requirements:* * 1-3 years of supervisory experience including experience in orientating, training and coaching of employees * Ability to follow deadlines and accomplish quick event turnovers * Excellent customer service skills with a friendly extroverted personality * Effective conflict resolution skills * Excellent oral and written communication skills * Computer skills: Word, Excel, Outlook * Hands on leader; willing to work alongside staff * Professional demeanor and the ability to deal with people in a tactful and diplomatic manner * Effective time management, organizational and problem-solving skills * Good judgement and positive attitude for resolution of all situations and ability to identify risks * Basic understanding of carpentry, mechanics and plumbing * Knowledge of fire regulations, emergency procedures, first aid, Occupational Health & Safety regulations, and WHMIS. * Knowledge o