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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on November 27, 2024 by Employer details Fine Sight

Job details

We're passionate about providing exceptional customer service experiences. We believe in building strong relationships with our customers and going above and beyond to meet their needs. As a growing company in Mississauga, ON, we're looking for enthusiastic individuals to join our team and contribute to our success. *Job Description:* We are seeking a dedicated Customer Service Representative to join our team in Mississauga, ON. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction. You will have the opportunity to work in a fast-paced environment, collaborate with a supportive team, and make a difference in our customers' lives. *Responsibilities of our next Customer Service Representative:* * Handle customer inquiries and resolve problems quickly * Provide accurate information and assistance to customers regarding products, services, and policies * Resolve customer issues and complaints in a timely and professional manner * Process orders, returns, and exchanges efficiently * Maintain up-to-date knowledge of company products, promotions, and policies * Collaborate with Customer Service Representative team members to escalate complex issues and ensure resolution * Uphold company standards for customer service excellence and professionalism *Customer Service Representative Requirements:* * Previous customer service experience preferred * Excellent communication and interpersonal skills * Strong problem-solving abilities * Ability to multitask and prioritize in a fast-paced environment * Proficiency in Microsoft Office and customer service software * High school diploma or equivalent *Benefits:* * Competitive compensation * Opportunities for professional growth * A supportive work environment with a focus on teamwork and collaboration *How to Apply:* If you're passionate about delivering outstanding customer service and want to join a dynamic team in Mississauga, ON, we'd love to hear from you! Please submit your resume and cover letter through Indeed to apply. Join us in making a difference for our customers every day! Apply now! Job Type: Full-time Pay: $40,000.00-$48,000.00 per year Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Work Location: In person