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data entry clerk

Posted on November 25, 2024 by Employer details RefundPros

Job details

Are you interested in being a customer champion for eCommerce businesses across North America and winning substantial reimbursement claims from Amazon and similar marketplaces every year? Then this position might be for you! Based in Kelowna BC, RefundPros is Canada's largest and most reputable shipping carrier and Amazon auditing company. With almost 10 years of experience, we have honed our expertise and developed a deep understanding of the industry. We specialize in helping eCommerce businesses recover significant portions of their shipping expenses and help Amazon sellers recoup a percentage of their annual revenue. Due to our continued growth, we are looking for our next *Claims Support Clerk* to join us! *Position Overview* This is an entry position and training is provided. As a *Claims Support Clerk *at RefundPros, your primary responsibility will be to help the Claims Team submit claim requests and perform a variety of straightforward support tasks. You?ll have the opportunity to showcase your attention to detail and task management by handling a variety of duties that come from helping unique businesses. At RefundPros, we offer an inclusive environment where you can grow professionally and develop new skills. *What you will do in this role:* * Submitting refund claims to National Shipping carriers and Amazon on behalf of businesses across North America * Handling data entry tasks for refund claims, assisting with onboarding processes, and collecting relevant business data as needed * Assisting and reporting to supervisor to ensure procedures are followed and semi-automated processes run on time * Adhering to deadlines and complete tasks efficiently * Occasional customer interactions via email and phone *What you will bring to the role:* * Strong organizational skills * Attention to detail * Effective task prioritization * Adaptability * Proficiency in Microsoft Office and Google tools * Ability to work independently and in a team * Problem solving skills * Strong communication skills *Nice to have* * Previous data entry experience or similar role * Customer service experience * Familiarity with Monday.com, Slack or similar *What?s in it for you?* * A friendly and inclusive work culture that embraces diversity and equity * Potential for career growth * Extended Health Benefits after 3 months * One on one training and team support * Opportunities to innovate and experiment with new ideas * No weekends, and 2pm finish on Fridays * Queensway Bus Station right across the street * Dog friendly * Casual work wear * Fun work and team events Are you ready to be our *Claims Support Clerk*? Wait no more. Send your resume *AND* cover letter explaining why you want to join the team and what you have to offer. For bonus points, please include the name of one of our office dogs. Please also complete the *Verbal Phone Screen Questions*. You must be able to work on-site in Kelowna. We thank all candidates, however, only candidates selected for an interview will be contacted. We are an Equal Employment Opportunity employer, committed to creating a diverse and inclusive environment that does not discriminate against Indigenous identity, race, color, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, and any other protected ground under the B.C. Human Rights Code. Job Types: Full-time, Permanent Pay: $19.00-$20.00 per hour Expected hours: 37.5 per week Benefits: * Casual dress * Company events * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * Paid time off * Vision care Schedule: * Day shift * Monday to Friday * No weekends Application question(s): * Are you able to work on-site at our downtown Kelowna office immediately? Education: * Secondary School (preferred) Experience: * Data entry: 1 year (preferred) * Customer service: 1 year (preferred) Work Locatio