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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 25, 2024 by Employer details Roulston's Pharmacy
Job details
Customer Service interactions, processing cash transactions, stocking shelves, keeping a clean store image, following all bylaws, procedures and cleaning protocols and any other duties directed by the Front Store Manager. *Must be available to work Monday to Friday and weekends. * *KEY RESPONSIBILITIES:* _*CUSTOMER SERVICE*_ · Offer friendly, efficient, and courteous customer service during each customer transaction, ensuring superior customer service at all times · Use proactive customer service skills to promptly assist customers to locate merchandise and answer customers? inquiries accordingly · Respond to internal and external telephone inquiries by adhering to Roulston?s telephone etiquette · Maintain a neat and organized customer service and checkout area · Accurately account for cash, coupons and credit receipts and lottery · Answer inquiries regarding location of products, refunds, promotions etc. · Present proper image to the public (appearance, uniform, name tag) · Assist customers with photocopier and fax machines, as necessary · Respond to any customer feedback with tact, professionalism, and efficiency; a satisfied customer is the main goal · Upsell items during promotions, as required by the Upper Management team · Complete any other duties asked of you by your Front Store Manager or designated supervisor _*INVENTORY & MERCHANDISING*_ · Gather information on customers` reactions to products and advise the Front Store Manager · Locate and ship merchandise for store-to-store transfers if required · Put stock away in an organized manner to maintain over stock efficiency and operation · Clean shelves, fixtures, counters, and windows, maintaining the best image for our customers · Attend staff meetings as required _*KEY COMPETENCIES*_ · Superior oral communication skills: ability to interact and build rapport with customers and business partners · Excellent customer service and people skills; always modelling exceptional customer service · Strong organizational skills: ability to work productively in a fast-paced environment · Well organized; detail oriented and ability to record keep and verify documentation · Excellent telephone manner · Able to lift and move stock and unload trucks when needed · Ability to be open to a flexible schedule Job Types: Full-time, Part-time, Permanent Pay: From $17.20 per hour Expected hours: 20 ? 40 per week Additional pay: * Overtime pay Benefits: * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * RRSP match * Store discount * Wellness program Flexible language requirement: * French not required Schedule: * Holidays * Monday to Friday * Weekends as needed Work Location: In person- LocationTillsonburg, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9540644346
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