Discover jobs
Job Search
customer service representative - call centre
Title posted on CivicJobs.ca - Customer Service Representative
Posted on November 25, 2024 by Employer details City of Burnaby
Job details
Customer Service RepresentativeCompetition No: 2024-431Duration: Regular Full TimeSalary: $4,865 - 5,060 - 5,270 - 5,491 - 5,719/month (2024 Rates)Schedule: 70 hours bi-weekly; Monday to Friday from 8:15 AM - 5:00 PMSpecial Notes: Subject to Note ?T? of Schedule ?B? of the CUPE 23 Inside Division Collective AgreementLast Updated: 11/25/24The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!The Customer Service Representative will receive service requests or inquiries primarily from external customers (or internal colleagues), via multiple platforms (incoming calls, emails, digital apps, social media and web forms, etc.) and will receive, respond, triage and route or action these according to the best standards established within the department. The role requires that you understand the City?s values, code of conduct, processes and best practices - all of which you will be provided training on. You will become our City?s information expert and will contribute to our Corporate Strategic Plan - creating a City that we all want to live in and be in. Some of the duties that the Customer Service Centre Representative will have are as follows: deliver front-line customer service to members of the public by answering questions; receiving, capturing, triaging and/or actioning service requests; investigate information; transfer calls; handle complaints; explain city processes, bylaws, regulations and policies, etc.; navigate multiple software applications; be a liaison between customers and the City?s departments; and perform related work as required. The ability to speak languages in addition to English is not a requirement but a benefit.Qualifications include completion of Grade 12, plus sound public contact experience in a customer service oriented environment or an equivalent combination of education, training and experience. Considerable knowledge of the organization of the City, the general functions of its Departments, and the nature of services provided as it relates to the work performed. Sound knowledge of information management systems, software applications and the capabilities of call centre technology. Ability to deal effectively and courteously with the public, to maintain effective working relationships with other staff and City politicians, to supply information and assistance in response to enquiries and requests and to explain bylaws, policies, standards, regulations and services; listen and discern what information is significant when handling enquiries, complaints and service requests with promptness, tact, diplomacy and accuracy combined with the ability to assess the nature of requests and determine those which can be resolved and those requiring referral. Ability to operate call-centre technology including call queues and reader boards, and information management systems and software applications. Skill in keyboarding rapidly and accurately.Please apply online by December 4, 2024. At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online. We thank all applicants for their interest; however, only thos- LocationBurnaby, BC
- Workplace information On site
- Salary$4,865MONTH monthly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #99760
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: