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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 22, 2024 by Employer details Eco Guardian Inc.
Job details
*Reports to: Customer Service Manager* *Status: Full-Time Permanent* *About the position* Eco Guardian provides high-quality, compostable and eco-friendly food packaging solutions. Proudly one of Canada?s fastest growing companies ? 4 years in a row. We are seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will provide exceptional customer service to all customers and team members. The ideal candidate should thrive in a fast-paced, hands-on environment. *Key Duties and Responsibilities* * Accurately enter orders and credit notes. * Prepare and verify pick lists, submit to warehouse via EDI. * Monitor priority orders to ensure they are delivered on time and in full. * Invoice orders based on deliveries * Serve as a liaison between sales, logistics, and other departments like A/R and production. * Collaborate with warehouses and production planning to manage backorders. * Review claims from customer, investigate and log for A/R. * Process and analyze reports when required. * Provide timely support to Customer Service Manager. * Build and maintain strong relationships with key customers. * Meet key performance indicators (KPIs). * Monitor customer performance in terms of volume and product variety, providing regular feedback on issues and opportunities. * Address customer inquiries and requests promptly. * Perform additional duties as needed. *Success Factors* * Achieve internal and external customer satisfaction and meet KPI targets. * Be resourceful and capable of working independently. * Show initiative and be a self-starter. * Maintain strong attention to detail and accuracy. * Demonstrate good problem-solving skills. * Thrive in a fast-paced work environment. * Understand the order process for the customer base. * Always maintains a professional demeanor * Ability to approach problems logically and seek innovative solutions *Experience Required* * 3 years or more of customer service experience * 2 years experience using ERP system, SAP Business One is a plus * Very good understanding of Microsoft Office, with a focus on Excel. * Advance Outlook skills *Our core values* 1. *E*veryone is Forward Thinking 2. *A*lways Do the Right Thing 3. *R*eal desire to be Growth Oriented 4. *T*ake time to Break Bread 5. *H*umbly Confident Job Type: Full-time Pay: $50,000.00-$60,000.00 per year Benefits: * Company events * Dental care * Extended health care * Paid time off * Profit sharing Flexible language requirement: * French not required Schedule: * Monday to Friday Ability to commute/relocate: * Newmarket, ON L3Y 7B2: reliably commute or plan to relocate before starting work (required) Experience: * Customer Service: 3 years (preferred) Work Location: In person- LocationNewmarket, ON
- Workplace information On site
- Salary$50,000 to $60,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9538385222
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