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guest service agent
Posted on November 20, 2024 by Employer details Pan Pacific Toronto (formerly The Prince Hotel)
Job details
*Full-time Guest Service Agent / Night Auditor at Pan Pacific Toronto* Are you passionate about hospitality and guest service? Do you thrive in a dynamic, fast-paced environment? Join our fun, engaged, and energetic team at Pan Pacific Toronto! *Applicants must have the legal right to work in Canada.* This includes, but is not limited to, being a Canadian citizen, permanent resident, or holding a valid work permit that allows full-time employment in Canada. Proof of eligibility will be required as part of the application process. *About Us:* At Pan Pacific Toronto, featuring 405 intimate guest rooms, 24,000 square feet of meeting space, and restaurants. *Position: Guest Service Agent / Night Auditor* *Department:* Front Office *Reports To:* Front Office Manager *What You'll Do:* * Handle check-ins and checkouts, answer phones, and provide information about hotel services and local attractions. * Process reservations, enter group rooming lists, pre-block guest rooms, and coordinate with Sales and Front Office departments. * Ensure guest satisfaction by resolving complaints and handling special requests. * Assist with balancing cash floats, preparing audit reports, and managing guest accounts. * Provide outstanding guest service with a positive, energetic attitude. *What We're Looking For:* * Minimum 1 year of guest service experience in a hotel or related industry. * A post-secondary degree in hospitality is preferred. * Strong communication skills, both oral and written. * Excellent organizational, computer, and problem-solving abilities. * Opera experience or strong PMS (Property Management System) experience is highly beneficial. * Availability for all shifts, including nights, weekends, and holidays. *Why Pan Pacific Toronto?* We are an equal opportunity employer committed to creating a diverse and inclusive workplace. Pan Pacific Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship. If you're driven to provide outstanding guest service and want to be part of a supportive team, we?d love to hear from you! *Apply Today* and embark on a rewarding career with Pan Pacific Toronto, where the possibilities are endless! Job Type: Full-time Pay: From $19.23 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Monday to Friday * Morning shift * Night shift * On call * Overtime * Weekends as needed Experience: * Customer service: 1 year (required) Work Location: In person- LocationNorth York, ON
- Workplace information On site
- Salary$19.23HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9535053104
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