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front desk agent
Posted on November 19, 2024 by Employer details Best Western Cedar Park Inn
Job details
*Best Western Cedar Park Inn is looking for a Front Desk Agent. You will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.* *What will I be doing?* * Provide friendly, customer-oriented service * Register arriving guests and process check-outs * Provide information on hotel facilities and local points of interest as well as guest services (concierge), and baggage handling as required * Process telephone calls and reservations from all sources * Resolve minor guest complaints and/or refer to the Hotel Operations Manager or Front Desk Supervisor as required * Balance cash and complete financial summary and submission each shift. * May be required to cover night shifts * Ensure that all Occupational Health & Safety policies and training are followed *What attitudes, behaviors, and skills are we looking for?* * Experience serving guests in the hospitality industry is a must * Strong English communication skills _(written and verbal) _with an emphasis on problem-solving. * Prior cash and credit card transactions and clerical experience as an asset. * Basic computer skills are necessary, as the Front Desk operates on a Visual Matrix Cloud Reservation System. * Must be self-motivated within the office environment and able to work with minimal supervision. * Professional personal grooming * Knowledge of a second language is an asset * Must be legal to work in Canada Job Types: Full-time, Part-time, Permanent Pay: $15.00-$16.00 per hour Schedule: * 10 hour shift * 12 hour shift * 8 hour shift * Day shift * Every Weekend * Holidays * Monday to Friday * Night shift * No weekends * Weekends as needed * Weekends only Experience: * Hotel Front Desk: 1 year (required) Work Location: In person- LocationEdmonton, AB
- Workplace information On site
- Salary$15.00 to $16.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9533487571
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