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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative - RIBO Licensed
Posted on November 15, 2024 by Employer details JD Smith & Associates Insurance Brokers Inc.
Job details
_*JD Smith & Assoc. Insurance Brokers is a Family Based, Growing and Dynamic Insurance Brokerage that is looking for the right person with a minimum of 4+ Years CSR Experience in order to join our Personal Lines Team.*_ We have a position open in *Personal Lines Customer Service Team*. If you are looking to join a Mid Sized Brokerage, representing every major Property and Auto, Insurance Market including Intact, Travelers, Economical and others, with a great Support Team in place, then perhaps we are the insurance office for you. \* LONG TERM PROFESSIONALS NEEDED Most of our staff have been with our office for more than 15 years. We are looking for people with a long term career commitment that like to work in a friendly professional environment. This position includes servicing an Alphabet Split of long time Customers. Computer knowledge of Applied Systems, Applied Quoting, Portals, and Signature System is very important. We are a paperless office and work on a Flex Time Schedule. Our dedicated professionals provide best-in-class service and products within the Home, Auto, and Commercial Insurance Services Industry. We are a growing and innovative Brokerage seeking an energetic, driven, and thoughtful individual to join our team. \* WEB SITE & LOCATION Our web site will outline our mission and provide more information about us. 40+ years serving our clients Solutions for Personal and Commercial Insurance since 1979 JDSmithinsurance.com Our office is located at Highway 7 and Leslie, in Richmond Hill. Some of the benefits of working at JD Smith Insurance include a comprehensive group benefit program, education allowances, a great pension Plan, and off site office social events. We have a semi-casual working environment with Casual Fridays, and Flex Days \* POSITION OUTLINE *Personal Lines Insurance Broker - Customer Service Representative (CSR)* As part of our Personal Insurance team *your goal is to provide an exceptional service experience to our book of long time clients.* We would want you to demonstrate a strong commitment to providing excellent customer service solutions, and build our brand in the communities we serve. Responsibilities/Duties: * Manage a group of current JDS Customers and provide Customer Service including, policy changes, coverage upgrades, risk control and renewal quotes. * Complete and perform home and auto insurance product for new and existing customers. * Communicate effectively and provide professional advice to clients, resulting in positive client engagement and high client satisfaction. * Contact current clients to up sell new policy coverage's, point out any applicable changes, notify them of any issues, complete payment transactions, provide tailored solutions, and confirm up-to-date and accurate client information. * Verify underwriting information with respect to new business, renewals, endorsements, and claims for completeness and accuracy. * Diligently file documents and information and ensure approved work flow processes are met. * Maintain up-to-date technical knowledge of home and auto insurance products and participate in training seminars. * Actively contribute to profitable growth of brokerage by offering cross-sell and up-sell insurance products and services based on specific customer?s needs, as well as managing referral development. * Build up the JD Smith Insurance brand in the community through networking and encourage business development. * Represent JD Smith Insurance at scheduled off site events/trade shows or charity events where a sales booth is set up and sale material can be presented to the public. * Maintain and demonstrate the highest standard of business ethics and values. * Demonstrate a positive and professional relationship with staff, clients, and business contacts. * Work from Home, temporarily if needed. Our staff appreciate the interaction of our office, the lunch room and the Team Experience. _*Qualifications and experience:*_ * R.I.B.O.- LocationRichmond Hill, ON
- Workplace information On site
- Salary$54,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529523151
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