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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 12, 2024 by Employer details Mountain View Printing & Graphics Ltd
Job details
*Mountain View Printing and Graphics - Customer Service Representative (CSR) * *Job Summary:* The primary function of the Customer Service Representative (CSR) is to serve as the liaison between the client and internal manufacturing and operations personnel. The CSR interprets client requirements, analyzes alternatives, and converts client needs into meaningful specifications used by internal manufacturing and operations personnel to produce the requested product or service. The CSR ensures that complete, accurate, and timely information is provided to all departments in the value stream. *1. Positive Client Experience* * Consult with clients on requests, analyze various alternatives, and advise clients on the most effective solution to meet their needs as directed by the sales representative * Capture accurate and complete client specifications * Set and manage client expectations for delivery * Manage activities from order entry to job submission into production * Monitor production activities through shipping * Proactively communicate updates and potential schedule impacts to clients * Collaborate with team members to resolve issues impacting delivery * Document, maintain, and adhere to client-specific standards *2. Timely Pre-Billing* * Complete pre-billing activities * Resolve job cost issues * Resolve aging open orders *3. Efficient Client Support Processes* * Actively engage in continuous improvement initiatives and activities * Create, implement, maintain, and adhere to standard work and quality control standards * Perform problem analysis, identify root cause, collaborate on potential solutions, and assist with implementation of corrective/preventative action plans * Share knowledge and skills with other team members *Qualifications:* * *MUST have a Minimum 5 years of Customer Service or Inside Sales experience in the print industry ? offset and digital* * A creative thinker who can translate client initiatives and requirements into innovative and successful solutions * An individual with extreme commitment to exceeding customer expectations and building long-term relationships * Excellent organizational and time-management skills * Ability to work successfully and efficiently in high paced environment * Professional, courteous, polite, with excellent telephone manners * Strong computer skills (MS Outlook, Word, Excel) * A go-getter with great attention to detail who can handle multiple tasks simultaneously * Provide high level of service to existing customer base, following orders from initial call through order entry and fulfillment of product * Excellent verbal and written communication skills * Ability to negotiate conflict * High school degree or equivalent professional experience required. * Industry related experience will be considered an asset.Keep management informed by submitting activity and results reports, such as daily call reports. Weekly work plans, and monthly/quarterly analysis. Job Type: Full-time Pay: $45,000.00-$55,000.00 per year Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Work Location: In person- LocationCalgary, AB
- Workplace information On site
- Salary$45,000 to $55,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524902017
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