Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 12, 2024 by Employer details Source Office Furniture & Systems Ltd.
Job details
At Source, we make offices work better. We do this with expert, highly personalized service. With showrooms across Canada, we make it easy for our customers to experience our wide range of products. Our expansive warehouse network carries the largest in-stock inventory in the country, so our customers can get what they need, fast. Whether their office is large, small, or located at home, we help them create a functional and engaging office space where everyone is inspired to do great work. The *Customer Service Representative* is key to the online ordering process and administration while establishing excellent customer service by effectively responding to customer queries and requests through the online chat function. This role also includes the efficient monitoring and coordination of product listings online, organizing records and documentation, and working with cross-functional teams to continuously improve online customer service. *Main Responsibilities* Online Order Administration - Receive and complete online orders accurately and efficiently. - Verify online order details and ensure accuracy with Syspro orders (addresses, branches, warehouses, taxes). - Follow our Online Order Process Manual for efficient order distribution. Customer Service and Chat Functionality - Guide customers through the order process as required. - Effectively chat online with customers who ask about product and service information. - Address or escalate customer complaints to the right department; follow up on issues to ensure resolution. - Manage non-sales requests (service, warranty, flyers, etc.). - Utilize other communication channels such as emails / phone calls to promptly address inquiries and requests for assistance. Additional Responsibilities - Coordinate to add/remove and correct products on the website. - Help maintain support materials such as the kit component listing. - Maintain accurate records of customer interactions, orders and requests. - Provide general administrative support to the team as needed. - Collaborate with cross-functional teams to improve customer service processes. - Contribute ideas to enhance customer experiences. *Qualifications:* · High school diploma with some post-secondary education in business, operations, or logistics / supply chain · Experience in order fulfillment and customer-facing roles utilizing chat functionality. · Strong verbal and written communication skills are a must. · Naturally adept at navigating computers, software, and enterprise systems such as Syspro · Familiarity with inventory management and order processing procedures · Organizational skills and attention to detail · Customer orientation and experience in resolving complaints or interpersonal conflicts. Send us your application and be part of Team Source! \#INDHP Job Type: Full-time Pay: From $22.00 per hour Expected hours: 40 per week Benefits: * Dental care * Employee assistance program * Extended health care * On-site parking * Paid time off * Store discount * Vision care Schedule: * 8 hour shift * Monday to Friday Work Location: In person- LocationCalgary, AB
- Workplace information On site
- Salary$22.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524685535
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: