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technical support engineer
Posted on November 12, 2024 by Employer details G.S.D GROUP INC
Job details
*About us* G.S.D GROUP INC is a manufacturer of video surveillance equipment in Laval, QC H7L 6A2. We are innovative, customer-centric, and inclusive. Our work environment includes: * Modern office setting * Friendly and relax work environnement * flexibility on work schedule * 2min from train station We are looking for a Technical Support Engineer to join our team and provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries in a timely manner. The ideal candidate will have excellent problem-solving skills, a strong knowledge of software and hardware systems, and the ability to communicate effectively with customers. Responsibilities: * Troubleshoot hardware and software issues. * Provide technical support to customers via phone, email, and chat. * Manage and share firmware with remote desktop * Report to dev team any issues * Install, configure, and maintain hardware and software. * Create and maintain user accounts and profiles. * Identify customer needs and provide solutions to technical problems. * Document customer interactions and technical solutions in a ticketing system. * Perform regular maintenance tasks on computer systems. Job Types: Full-time, Permanent, Casual Pay: $24.00-$26.00 per hour Additional pay: * Overtime pay Benefits: * Casual dress * Company events * On-site parking * Paid time off Schedule: * Monday to Friday Application question(s): * DO YOU HAVE YOUR DRIVING LICENCE? Education: * AEC / DEP or Skilled Trade Certificate (required) Experience: * IT support: 3 years (required) Language: * French (required) Work Location: In person- LocationLaval, QC
- Workplace information On site
- Salary$24.00 to $26.00HOUR hourly
- Terms of employment Casual employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524453663
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