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technical support analyst - systems
Posted on November 08, 2024 by Employer details EXSERSOL INC
Job details
Education: College/CEGEP. or equivalent experience. Work setting: Consulting firm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Computer and technology knowledge: Shell script. Linux. Unix. Networking hardware. Internet. Servers. Web service design. MS Office. MS Windows. SQL. TCP/IP. Wireless networks. XML. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you available for shift or on-call work?. Do you have previous experience in this field of employment?. Experience: 1 year to less than 2 years.- LocationCalgary, AB
- Workplace information On site
- Salary$29.00 to $33.00HOUR hourly (To be negotiated) / 35 to 42 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, On Call, Flexible Hours, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3147341
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- Shell script
- Linux
- Unix
- Networking hardware
- Internet
- Servers
- Web service design
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- XML
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-12
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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