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administration analyst
Title posted on Jobillico - ADMINISTRATIVE AGENT, CLASS 2- ADMINISTRATION(S--)
Posted on November 07, 2024 by Employer details Cree Board of Health and Social Services of James Bay (CBHSSJB)
Job details
<p>DESCRIPTION<br>The incumbent assists one or more professionals, or a work team, in their administrative and professional duties. They <br>perform a variety of office or management tasks according to complex methods and procedures already in place or that they <br>modify as required. Their primary and usual duties include the preparation and processing of files or data requiring specific<br>knowledge. They may also perform clerical work.<br>SPECIFIC DUTIES * Contact patients to inform them of upcoming appointment(s) outside of their community to one of Wiichihiituwin <br>service points (Montreal, Val-d'Or, Chibougamau and Chisasibi).* Enter the information needed to plan the patient's travel to their appointment(s) (e.g., mode of transport, housing, <br>escort, etc.).* Work jointly with liaison nurses (CMC and Wiichihiituwin) as well as dispatch teams to ensure the patient/escort's <br>safety and the smooth flow of operations.* Contact patients to confirm their appointment(s) and, if necessary, notify the dispatch team and liaison nurses of <br>any changes.* Cover the line 1800 and customer services for the clientele coming from the 9 Cree communities to the <br>Wiichihiituwin points of service (formerly known as Cree Patients Services). * Handle inbound calls, provide general information and guidance to Wiichihiituwin clients, and, when needed, <br>redirect communications to the appropriate department and/or Wiichihiituwin site.* Assist Wiichihiituwin users with their inquiries and effectively resolve issues or concerns.* Ensure appropriate follow-through of inquiries is being done and that emergency situations are raised to the <br>immediate supervisor.* If necessary, support the teams of the different Wiichihiituwin sites.* Perform any other related task assigned by the immediate supervisor</p><p>REQUIREMENTS<br>Education:</p><ul><li><p>High school diploma.<br>Knowledge and skills:</p></li><li><p>Good knowledge of conventional clerical work;</p></li><li>Good knowledge of computer applications (Word, Excel);</li><li>Familiar with medical terminology;</li><li>Courteous;</li><li>Team player;</li><li>Autonomous, flexible and discreet;</li><li>Able to work under pressure and independently with very little supervision;</li><li>Responsible, attentive, self-motivated;</li><li>Pragmatic, detail-oriented, analytical, proactive;</li><li>Excellent communication skills (written and spoken);</li><li>Customer service-oriented;</li><li>Knowledge of the MSSS network and administrative rules (an asset).<br>2<br>LANGUAGES</li><li>Fluency in the Cree language, in English and in French (mandatory).<br>ADDITIONAL INFORMATION</li><li>This position includes on-call periods.</li><li>Possibility of telework.</li><li>All JBNQA Cree beneficiary hired to work for the Wiichihiituwin direction either at the Montreal or the Val d'Or or <br>the Chibougamau point of service are entitled to the following benefits:<br>o Isolation premium based on their affiliate community<br>o Retention premium (if applicable)<br>o Reimbursement of the moving and storage fees<br>o Three (3) or four (4) return flights per year for the employee and their dependants to go back to their affiliate <br>community via CBHSSJB's charters, according to the collective agreement.</li></ul>- LocationVal-d'Or, QC
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14805733
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