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technical support analyst
Posted on November 07, 2024 by Employer details Wallace & Carey
Job details
Wallace & Carey Inc., Canada?s largest independent distributor, has proudly served customers across the nation since 1921. As a family-owned and operated business, we value teamwork and provide a supportive environment where all team members can thrive. We prioritize fairness, positive engagement, and recognize individual contributions to achieve collective success in profitability, excellence, and growth. *Position: Technical Support Analyst* *Location:* Calgary, AB (Hybrid schedule: one week on-site every 2-3 weeks) *Employment Type:* Full-Time *Reports To:* Director, Information Technology *Job Purpose:* We are seeking an experienced Technical Support Analyst to join our IT team. In this role, you will be responsible for ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects. *Key Responsibilities:* * Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization. * Maintain and support SAN and NAS storage systems. * Oversee web content and email filtering services. * Configure and maintain enterprise anti-virus solutions. * Manage and support the Microsoft 365 environment. * Maintain Active Directory and group policies. * Support enterprise backup systems. * Provide network and firewall support. * Monitor IT system events and alerts. * Respond proactively to security alerts and manage security tools. * Collaborate with managed services providers for network and security operations. * Implement and coordinate IT security awareness campaigns for end-users. * Develop and manage a vulnerability management program and coordinate testing. * Build and maintain infrastructure and security labs. * Keep system administration documentation up-to-date. * Assist with end-user support, troubleshooting incidents, and fulfilling service requests. * Participate in various IT projects. * Join the after-hours on-call support rotation. *Qualifications:* _Education and Experience:_ * Degree, diploma, or certification in Computer Science or equivalent IT experience. * Minimum of 7 years in a systems administrator role. * ITIL Foundation certification is an asset. _Skills and Specialized Knowledge:_ * Experience with Windows Server 2016+ and Active Directory. * Proficiency in VMware environments (vCenter, vSphere, ESXi 7+). * Microsoft 365 administration (Exchange, SharePoint, Azure AD). * Familiarity with XDR endpoint protection technology. * Experience with NAS and SAN storage arrays (NetApp, Dell Compellent). * Networking and firewall expertise (Meraki, Palo Alto). * Working knowledge of Zebra WMS tools and hardware. * Experience with MDM platforms (e.g., Meraki, Intune). * Proficiency with HPE server hardware. * Knowledge of penetration testing and vulnerability assessment. * Ability to conduct phishing campaigns. * Familiarity with SIEM tools. * PowerShell and other scripting languages. _Abilities and Attributes:_ * Self-motivated, focused, and organized with strong interpersonal skills. * Excellent analytical and problem-solving abilities. * Strong written and verbal communication. * Ability to prioritize and multitask independently. * Collaborative and team-oriented. * Committed to thorough incident documentation and resolution. * Comfortable working with external vendors. *Working Conditions:* * Hybrid work model with on-site presence one week every 2-3 weeks. * 40-hour workweek with participation in after-hours on-call support. *Physical Requirements:* * Occasional lifting of IT equipment. Job Types: Full-time, Permanent Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Wellness program * Work from home Flexible language requirement: * French not required Schedule: * Monday to Friday * On call Experience: * System Administratio- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9517643298
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