customer service assistant

Work setting

• Urban area
• Business
• Consulting firm

Responsibilities

Tasks

• Develop all kinds of events for publicity, fundraising and information purposes
• Develop communication strategies
• Evaluate communication strategies and programs
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Publicize activities, workshops, meetings and other events for fundraising or information purposes
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Conduct public opinion and attitude surveys
• Gather, research and prepare communications material
• Initiate and maintain contact with the media
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Prepare sports, literary, performance or other contracts
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Write and edit press releases, newsletter and communications materials
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Illustrator
• Adobe Photoshop
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• Google Drive
• LinkedIn
• MailChimp
• Electronic mail

Area of work experience

• Marketing
• Community service organization
• Product development

Area of specialization

• Audio/audio-visual
• Interactive/new media
• Project management
• Communications
• Brand management
• Corporate social responsibility
• Digital media
• Strategy
• Technical support

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Hand-eye co-ordination
• Physically demanding
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner