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administrative coordinator
Posted on November 05, 2024 by Employer details Happy at Home Support Services Inc.
Job details
*Position Overview:* The Administrative Coordinator plays a key role in ensuring the smooth operation of Happy at Home by acting as the main liaison for Ontario Health at Home, managing scheduling, and being the first point of contact for both clients and staff. This position requires on-call availability, oversight of HR, and excellent communication and computer skills to manage administrative tasks, reporting, and support functions. *New graduates are welcome to apply*, but candidates must live in or around Orillia, as this is an in-person role. Selected candidates will be asked to complete a working interview to demonstrate proficiency in communication and computer skills. *Key Responsibilities:* 1. Liaison for Ontario Health at Home: * Serve as the primary point of contact for Ontario Health at Home, ensuring effective communication and coordination. * Submit necessary reports and documentation in accordance with Ontario Health requirements. * Compile and report client and service statistics to Ontario Health at Home as required. 2. Scheduling and Coordination: * Coordinate and manage staff and client schedules, ensuring optimal service coverage. * Resolve scheduling conflicts and communicate updates to clients and staff in a timely manner. * Maintain accurate and up-to-date scheduling records and systems. 3. Client and Staff Communication: * Act as the main point of contact for both clients and staff, addressing inquiries, concerns, and requests. * Maintain positive, professional communication to ensure client satisfaction and staff engagement. * Escalate issues as needed to ensure timely resolution. 4. Reporting and Data Management: * Prepare and maintain reports on client services, staff performance, and other key metrics. * Provide timely and accurate reporting to Ontario Health and internal leadership teams. 5. Human Resources Coordination: * Ensure that all staff meet HR compliance requirements, including certifications, training, and policies. * Assist with HR-related tasks such as onboarding, maintaining employee records, and coordinating training. * Support compliance with regulatory requirements and company policies. * Assist in processing payroll, tracking attendance, and handling other HR administrative duties. 6. Administrative Support: * Provide general administrative assistance to the leadership team, including document preparation, correspondence, and meeting coordination. * Manage office supplies, answer phones, and ensure a welcoming and professional environment for clients and staff. * Support ad hoc projects and initiatives as needed. 7. First Point of Contact: * Act as the first point of contact for all business inquiries, ensuring a professional and courteous response. * Direct calls and inquiries to the appropriate departments or individuals. * Handle confidential information with discretion. 8. On-Call Responsibilities: * Be available for on-call rotation - duties, including addressing urgent staff or client concerns outside of regular business hours. * Provide timely responses to on-call inquiries and resolve any immediate issues. *Qualifications:* * Diploma or degree in Business Administration, or related field (or equivalent work experience). * experience in an administrative role is an asset but not required * strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. * Confident in both verbal and written communication. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and scheduling software. * Experience in the healthcare or home care sector is an asset. * Ability to work independently with a high level of discretion and professionalism. * Comfortable and able to demonstrate at a working interview, working with computers and using technology to manage administrative tasks and reporting. * Fluent is French is an asset but not required Work Environment: * This is a full-time position based in Orillia * Flexible schedule * Co- LocationOrillia, ON
- Workplace information On site
- Salary$20.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515206980
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