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deskside support technician
Posted on November 04, 2024 by Employer details Nova Networks
Job details
Nova Networks is hiring an Deskside Support Technician for a client in the Ottawa Valley. Must have a vehicle as travel is required. As a Deskside Support Technician, your responsibilities will include: * Installation and support of Windows based desktops, laptops and peripherals, as well as IMAC support * Resolution of software issues as they relate to Windows OS * System maintenance and recovery tasks * Providing general troubleshooting on OS ensuring functionality. Ability to work in a fast-paced environment. Must demonstrate a professional manner at all times. Duties include but not limited to: * Diagnose, troubleshoot and resolve Microsoft Windows hardware and software problems * Display a high-level understanding of Windows operating systems * Install and configure new PC hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals as required * Ability to Image desktop and mobile computers * Perform basic computer wired and wireless network troubleshooting * Interact professionally with clients exhibiting strong customer service skills * Provide timely project updates as required, and perform time tracking * Instruct clients in the basic use of hardware/software * Clearly communicate technical concepts to non-technical staff * Ability to work independently as well as in a team environment * Will be working in a corporate executive setting and must act and dress accordingly * Performs other duties as required Candidate Requirements: * Five or more years of progressive IT related experience * Two-year degree from recognized technical institute or college in an IT related field * A+ certification or other certifications an asset * Proven troubleshooting skills in PC and Windows environment * Detailed knowledge of Windows Client OS, Microsoft Office 365, Active Directory, Exchange, and Enterprise Level Antivirus * Mobile device management and troubleshooting an asset * Networking and wireless skills including TCP/IP and DHCP an asset * Strong interpersonal, verbal communication, and written documentation skills * Reliable vehicle as travel is required in the Ottawa Valley Job Type: Full-time Schedule: * 8 hour shift Work Location: In person- LocationCapitale nationale, Région de la, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9513684309
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