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network support analyst
Title posted on CareerBeacon - Sr. IT Operations Analyst
Posted on November 06, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:NA - NA CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Provides broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.KEY ACCOUNTABILITIESCUSTOMERService applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metProvide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionEffectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholdersEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsMay support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operationsIdentify and address application and data issues and cross-capability and cross-release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environmentMay deploy base infrastructure components such as servers, operating systems and middleware for all environmentsMay be involved in the deployment of applications, either "off the shelf" or in-house developed, and in the procurement of supported assetsMay maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixesProvide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintainedSchedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2112544
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