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guest service agent
Posted on October 25, 2024 by Employer details Quality Inn & Suites Downtown Windsor
Job details
Job Summary: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Duties: - Greet guests upon arrival and provide a warm welcome - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and professionally - Provide information about hotel facilities, services, and local attractions - Process reservations and manage room assignments - Maintain accurate guest records and ensure confidentiality of personal information - Coordinate with other hotel departments to meet guest needs - Assist in resolving any issues or conflicts that may arise during a guest's stay - Ensure the lobby area is clean, organized, and presentable at all times Experience: - Previous experience in a similar role within the hospitality industry is preferred - Strong customer service skills with the ability to handle difficult situations with tact and diplomacy - Excellent communication skills, both verbal and written - Proficiency in using phone systems and other office equipment - Knowledge of front desk operations and hotel procedures - Multilingual abilities are a plus If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we invite you to apply for the position of Guest Service Agent. Join our team and be part of creating memorable experiences for our valued guests. Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs. *Qualifications* * Customer service experience in a hospitality setting * Proficiency in front desk operations and multi-line phone systems * Strong communication skills, especially in a multilingual environment * Ability to provide exceptional guest services * Previous hotel experience preferred * Knowledge of phone etiquette and hospitality industry standards Job Type: Part-time Pay: From $17.20 per hour Expected hours: 8 ? 24 per week Schedule: * 8 hour shift * Evening shift * Holidays * Morning shift * Night shift * Weekends as needed Experience: * Customer service: 1 year (required) Work Location: In person- LocationWindsor, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9501754126
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