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supply chain specialist - customs brokerage
Title posted on CareerBeacon - Associate Project Process Delivery
Posted on October 30, 2024 by Employer details Bell Canada
Job details
Req Id: 420877 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction. As part of our team, will be at the heart of our customers' experiences. Company name: Bell CanadaJob location address: 5099 Creekbank Rd., Mississauga, On.Job status: Regular Full TimeNumber of positions: 1Date candidate required: November 2024Application deadline: November 7, 2024Name and description of the hiring department:The associate is responsible for facilitating the implementation and delivery of system tools, products, services, and applications. They review and analyze Business requirements, document, identify risks and make recommendations to achieve optimal results. They create and or modify training material and deliver it to trainers. They develop, run and analyze test cases, ensuring accurate results, adhering to strict timelines, and minimizing Business unit risks.Job Duties / Accountabilities:Responsible for documenting various project activities and outputs (requirements/ communications/ meeting minutes) Implements and delivers new systems and services to operational teams focusing on best practices and solutionsAssesses and participates in the development of System Requirement Specifications, test reports issuancesEnsures that various steps to implement a project/process are respectedCreates/modifies methods and procedures and delivers training/coaching to various departmentsCoordinates and manages training sessionsSupports all systems and applications at a user levelMaintains and updates reference materialCreation of project related reports and analysis documentation Analyze data/reports to provide insight into results Key decision / Problem Solving: Analyze and resolve issues to minimize system and application risks and negative impacts for Operational partners. Ensures timelines are met for all training and communication delivery. Researches and obtains various test results, investigates and documents results and recommends interim solutions if applicableStudy, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aidsCommunicate with external/internal stakeholdersMake key decisions or recommendations to challenges while maintaining a positive experienceEssential Qualifications / Competencies:Strong written documentation skillsMs Excel intermediate levelMs Word intermediate level Experience in analyzing and reporting on complex situations Proven leadership skillsProven ability to multi-task, prioritize workload and meet deadlinesStrong problem-solving and decision-making skillsStrong communication and organizational skillsStrong Knowledge of Field operational procedures (Field dispatch), processes, products, and servicesExtensive Knowledge of Control Center processesKnowledge of CLICKAbility to thrive and adapt in a quick-paced, evolving environment and work well under pressure with minimal supervisionMust be able to balance work- LocationMississauga, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Source CareerBeacon #2121047
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