front desk agent
Posted on
October 25, 2024
by
Employer details
RADISSON HOTEL AND CONFERENCE CENTRE CALGARY
Job details
*Job description*
Radisson Hotel & Conference Centre Calgary Airport is looking for Fulltime/Part time Front desk agent. The Front Desk Agent will play a crucial role in maintaining the smooth operation of our hotel by handling front desk responsibilities, providing excellent guest services, and ensuring accurate financial transactions.
*POSITION SUMMARY: To ensure 100% guest satisfaction by providing Radisson guests with a warm welcome and providing efficient and effective front desk service in accordance with brand standards.*
*DEPARTMENT:* Front Office
*Schedule:* Full Time/Part time
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
· Greet and welcome guests in a friendly and professional manner at the front desk.
- Assist guests with check-ins, check-outs, and inquiries promptly and efficiently.
- Handle phone calls with courtesy and professionalism, assisting with reservations and guest requests.
- Demonstrate excellent phone etiquette when interacting with guests and colleagues.
- Collaborate with team members to ensure seamless guest services and satisfaction.
- Maintain a clean and organized front desk area at all times.
- Uphold hotel standards of hospitality and guest services.
· Keeps current on hotel accommodations, services and local attractions
· Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
· Makes reservations in accordance with hotel?s practices
· Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
· Responsible for answering and fielding all calls to the hotel, both internal and external
· Maintains confidentiality of guest information
· Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service and experience
· Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
*REQUIREMENTS:*
· Ideal candidate will have a minimum of 1 year experience working at the Hotel Front Desk.
· Experience in Opera system required
· Strong verbal, written and interpersonal skills
· Works well independently or as part of a team
· Strong attention to detail
· Commitment to exceptional guest service
· Ability to maintain a positive and professional attitude when handling all situations
· Adhere to the policies and procedures of the hotel
· Ability to work a flexible schedule including holidays and weekends
· Working knowledge of computer and math skills.
*Wages and Benefits*
· Competitive salary based on experience
Job Types: Part-time or Full time
Job Types: Full-time, Part-time
Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* Morning shift
* Weekends as needed
Work Location: In person
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LocationCalgary, AB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9501867433
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