customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 24, 2024
by
Employer details
24HRMedia
Job details
*Join Our Team as a Costumer Service Representattive in Laval, Montreal!*
Are you someone who thrives on organization, loves helping others, and has a knack for making life easier? We?re searching for a go-getter *Customer Service Representative* to support a dynamic business owner juggling multiple ventures?and we need *you* to be the glue that keeps everything running smoothly!
*Position*: Customer Service Representative
*Pay*: $16 - $18 per hour
*Location*: Laval, Montreal
*What You'll Do:*
*Key Responsibilities:*
* *Customer Support:* Provide outstanding customer service through phone, email, and chat, ensuring all inquiries and issues are resolved in a timely and professional manner.
* *Upselling:* Identify opportunities to upsell or cross-sell additional products or services to customers, driving revenue growth.
* *Product Knowledge:* Stay updated on company products, services, and promotions to provide accurate information and effectively upsell to customers.
* *Digital Marketing Assistance:* Utilize your digital marketing experience to assist in campaigns, promotions, and online customer engagement strategies.
* *Marketing Feedback:* Provide valuable customer insights to the marketing team based on interactions, helping to refine marketing campaigns and customer outreach.
* *Collaboration:* Work closely with the sales and marketing teams to identify sales opportunities and contribute to marketing initiatives.
* *Record Keeping:* Maintain accurate records of customer interactions, sales, and follow-up activities using CRM systems.
* *Problem-Solving:* Address and resolve customer complaints, ensuring a positive customer experience.
* *Performance Goals:* Meet or exceed individual targets for upselling, customer satisfaction, and other key performance metrics.
*Sound like you?* Show us who you are! Send over a Loom video introducing yourself. and what you used to do. send the link here in indeed Let?s make things happen together!
Job Type: Full-time
Pay: $16.00-$18.00 per hour
Expected hours: 30 ? 50 per week
Benefits:
* Flexible schedule
Schedule:
* Monday to Friday
* On call
* Weekends as needed
Work Location: In person
Expected start date: 2024-10-30
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LocationLaval, QC
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Workplace information
On site
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Salary$16.00 to $18.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9499907603
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