customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 15, 2024
by
Employer details
Sky Mart Inc.
Job details
*Customer Service Associate*
This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Some?companies?require a college or university degree or several years of relevant experience.
*Job Description*
* Receiving and placing customer service telephone calls
* Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
* Resolving customer complaints, managing database records, drafting status reports on customer service issues
* Data entry and research as required to troubleshoot customer problems
* Continuously practices good listening skills with customers and team members
* Takes ownership of the customer's packing and shipping needs and offers viable solutions
* Takes action to learn all product and service offerings, alternative solutions, and industry trends
* Operates all equipment, software, and devices in an expert fashion and is willing to teach others
* Maintains a clean, organized, and safe working environment
* Performs other duties as assigned
*QUALIFICATIONS*
* 1-3 years of experience required in customer service
* High school diploma required
* Strong computer skills
* Excellent communication skills (in person, phone and email)
* Able to multi-task and complete assignments with a high level of accuracy in a fast-paced environment.
* Ability to work independently and within a team
* Strong verbal and written communication skills
* Prompt, reliable, and responsible
* Able to problem solve as issues arise
* Friendly and outgoing personality
* Strong sales-oriented attitude
* Ability to speak in English, Hindi and Punjabi
Job Types: Full-time, Permanent
Pay: $17.40-$20.00 per hour
Shift:
* Day shift
Experience:
* sales: 1 year (preferred)
* customer service: 1 year (preferred)
Work Location: In person
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LocationWhite Rock, BC
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Workplace information
On site
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Salary$17.40 to $20.00HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9487824486
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