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technical support specialist – information technology (IT)
Posted on August 23, 2024 by Employer details KeAnu Inc.
Job details
Education: College/CEGEP. Work setting: Help desk. Consulting firm. Private company, corporation or industry. Office building. Private sector. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Computer and technology knowledge: Jira. iOS. Linux. Extranet. Intranet. Internet. Desktop applications. Word processing software. Programming software. MS Office. MS Windows. Oracle. SQL. SharePoint. Spreadsheet. Visual Basic. Business intelligence. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years.- LocationMilton, ON
- Workplace information On site
- Salary$35.50HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 2 vacancies
- Source Job Bank #3050727
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Consulting firm
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Jira
- iOS
- Linux
- Extranet
- Intranet
- Internet
- Desktop applications
- Word processing software
- Programming software
- MS Office
- MS Windows
- Oracle
- SQL
- SharePoint
- Spreadsheet
- Visual Basic
- Business intelligence
Additional information
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-12-04
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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