guest service agent
Posted on
October 21, 2024
by
Employer details
Residence Inn Calgary Downtown
Job details
The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.
Reporting to the Rooms Operation Manager and working with the Guest Services Supervisors, the *Guest Services Agent* will assist each of our guests in a friendly, efficient, professional manner in all Guest Services-related functions while maintaining a high standard of service and hospitality at all times.
*RESPONSIBILITIES:*
· Provide exceptional guest experiences throughout the guest stay.
· Confirm, at check-in, the method of payment and at check-out, that full payment has been made.
· Register guests and assign rooms, making every effort to accommodate special requests.
· Assist in pre-registration and blocking reservations.
· Make room moves where appropriate and providing room tours upon request.
· Develop a thorough understanding of mailing procedures, message handling and emergency procedures, reservations, room rack, property management system, electronic key system, room locations, type and features of rooms.
· Stay up-to-date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities? hours of operation.
· Process client payments according to procedure.
· Notify Housekeeping of late departures, early arrivals, special requests and day rooms.
· Complete bucket checks, balance and prepare individual paperwork at the end of the night shift.
· Handle safe deposit boxes in accordance with procedures.
· Answer all telephone calls and transfer calls accordingly internally as well as to guests.
· Report any unusual occurrences or requests to your Supervisors and Manager.
· Maintain the orderliness and cleanliness of the Front Desk and Back office. Monitor the neatness of the lobby.
· Work with the Housekeeping and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
· Ensure adherence to the hotel?s policy regarding security of bedrooms and keys.
· Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by hotel policy and brand standards.
· Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Provide support per the Emergency Response Plan as directed.
· Participate in committees, focus group meetings and departmental meetings.
· Maintain regular attendance in compliance with company standards, according to the needs of the hotel.
· Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
· Project enthusiastic, optimistic, helpful attitude.
· Stand for an extended period of time.
· Perform other reasonable job duties as requested by department heads/senior managers.
*QUALIFICATIONS:*
· At least one year of experience in a hotel or customer service role.
· Post-secondary education in hospitality or a related field a definite asset.
· Computer literacy required: MS Windows and related hotel systems (Fosse Rooms Management experience an asset).
· Must have a demonstrated passion for providing guest service excellence.
· Excellent interpersonal skills.
· Self-motivated, friendly, upbeat, o
-
LocationCalgary, AB
-
Workplace information
On site
-
SalaryNot available
-
Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9495327390
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.