front desk agent
Posted on
October 20, 2024
by
Employer details
Crowne Plaza Saint John Harbour View
Job details
*Job Summary*
As a Front Desk Agent at our hotel, you will serve as the first point of contact for guests, providing exceptional customer service to ensure a seamless and memorable stay. You will play a key role in creating a welcoming and professional atmosphere while efficiently managing all front desk operations.
*Key Responsibilities*
* Welcome and check-in guests with a warm and professional demeanor, ensuring efficient processing.
* Handle guest check-outs and payments with accuracy, adhering to hotel policies and procedures.
* Manage phone inquiries and direct them to appropriate departments in a courteous and timely manner.
* Address guest inquiries, requests, and complaints promptly, ensuring swift resolutions while maintaining a professional approach.
* Maintain a clean, organized, and inviting front desk area.
* Provide detailed information about hotel services, amenities, and local attractions to enhance the guest experience.
* Collaborate with hotel departments to guarantee guest satisfaction and ensure smooth operations.
*Qualifications & Experience*
* Previous experience in the hospitality industry or customer service is preferred.
* Familiarity with hotel management systems (e.g., Opera) and financial software is a plus.
* Strong communication skills; fluency in additional languages is highly desirable.
* Ability to handle challenging situations with patience, professionalism, and composure.
* Excellent phone etiquette and strong interpersonal skills.
* A customer-oriented mindset with a focus on providing high-quality service at all times.
Job Type: Part-time
Pay: $15.30-$16.00 per hour
Expected hours: 16 ? 24 per week
Benefits:
* Dental care
Schedule:
* 8 hour shift
* Evening shift
* Morning shift
* Weekends as needed
Ability to commute/relocate:
* Saint John, NB E2K 4H8: reliably commute or plan to relocate before starting work (required)
Experience:
* Hotel experience: 1 year (required)
Work Location: In person
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LocationSaint John, NB
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Workplace information
On site
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Salary$15.30 to $16.00HOUR hourly
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Terms of employment
Part time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9494125838
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