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e-business manager
Title posted on indeed.com - E-Business Manager (Calgary Edmonton)
Posted on October 21, 2024 by Employer details Air Liquide
Job details
This position functions as the eCommerce Champion/Region Manager and is the single point of contact for the eBusiness Team for the Region. The Regional eCommerce manager drives the adoption, communications, training, sales and marketing, and quality assurance efforts for all digital channels of the region. *LOCATION* - The E-Business Manager can be located anywhere in Western Canada - Be the single Point of Contact for the eBusiness Team in Canada West. - Lead/Drive the adoption effort by working with Region to identify and prioritize field sales customers to target for adoption. - Managing training of sales team(s) on how to sell the benefits of using the Airliquide.ca site to customers. - Managing the tracking, follow-through, reporting of Adoption activities and other digital initiatives. - Assisting in presentations for the larger Regional accounts as the Region ?eBusiness Expert?. - Providing reporting and communication of regional eBusiness performance; - Communicating regional specific spiff and incentive programs. - Acting as the primary customer advocate to ensure customer utilization and satisfaction; and serving as an escalation point and program manager to ensure resolution of business and/or technical issues. - Communications Managing the communications process inside the Region in regards to the e-Business program. - Acting as the representative for the Region in regards to issues, concerns, etc., with the corporate team. - Collecting and delivering to Product Management, enhancement requests on behalf of the region or its customers. - Serving as the primary Region representative that analyzes and articulates the condition and progress of Region level eBusiness KPI?s and metrics. *Training responsibilities include:* Website ? Coordinating the training program for branch and customer-facing associates with the Regional Training Leaders; Sales ? Coordinating sales training across the Region as part of the adoption process; and process change ? Coordinating any process change training with the Regional Training Leaders/ABOC?s/Operations teams. *Sales & marketing responsibilities include:* Pricing ? Coordinating the Region-specific pricing items (e.g., rent, hazmat, deliver, etc.) with the Director of Sales Sales ? Acting as Region ?expert? to support adoption sales presentations with large regional customers; Project Manager ? Assuming role for large Regional or Strategic Accounts within their Region; acting as a project manager to support e-Business or e-Market implementations; *Quality Assurance responsibilities include:* - Serving as the Region level User Acceptance Testing contact; - Supporting the product management organization by determining Region-specific use cases; and providing final ?Go/No Go? direction from the Region digital initiatives. *Are you a MATCH?* - Bachelor?s Degree in business-related field or equivalent experience; Graduate Degree in a business-related field or equivalent experience preferred. - Deep understanding of assigned regional business. - Familiarity with basic eCommerce principles, technology, and terminology. - Deep customer-facing experience with a marked understanding of customer needs and processes. - Demonstrated ability in establishing constructive and effective relationships both inside and outside the organization; ability to command trust and respect. - Ability to travel frequently throughout Western Canada - Ability to write routine reports and record information. - Ability to speak effectively before customers or associates. - Ability to present training material effectively to a group of associates using PowerPoint slides and other visual materials. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Paid time off Schedule: * Monday to Friday Experience: * E-commerce: 3 years (preferred) Willingness to travel: * 50% (preferred) Work Location: Hybrid remote in Calgary, AB- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9495626971
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