parts shipping manager
Title posted on Jobillico -
Manager, Service Operations Excellence
Posted on
October 19, 2024
by
Employer details
RONA Inc.
Job details
<div> <div> <div> <strong>Manager, Service Operations Excellence</strong> <p></p> </div> <div> <div> <div> <i></i> Language <ul> <li> English </li> <li> Français (CA) </li> </ul> </div> </div> <div> Apply Now </div> </div> </div> <p> </p><p><span>Please note that:</span></p> <p><span>Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.</span></p> <p><span>We require all our head office associates to be proficient in French, spoken and written.</span></p> <p> </p> <p><span><span>At RONA, over 22,000</span><span> </span><span>employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</span></span></p> <p> </p> <p><span><span>We operate or service some 425</span><span> </span><span>corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA,</span><span> and Dick</span><span>?</span><span>s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</span></span></p> <p> </p> <p><span><span>You</span><span>?</span><span>ve got the talent? We</span><span>?</span><span>ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You</span><span>?</span><span>ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. </span></span></p> <p> </p> <p><span><span>So, if you</span><span>?</span><span>re looking to do what you love, we could be a perfect match</span></span></p> <p> </p> <p> </p> <p><span>Our expectations</span></p> <p> </p> <p><span>In a stimulating, fast-paced, and customer-facing environment, the Manager, Service Operations Excellence, within the Supply Chain organization, will be responsible for leading a team of <span>replenishers/analysts</span> dedicated to meeting the inventory needs of our corporate store network while developing best practice initiatives and optimized process adoption. Operational activities center around providing superior service and support to stores through ticket triage and prioritization and resolving larger store issues end to end while correcting for root cause drivers to increase SLAs. The successful candidate will also be accountable for executing the necessary vision focused on process improvement, customer facing proactive and preventative strategies, rebuilding metrics and developing strategic relationships within company-wide cross functional teams and stores. The manager will also be accountable for coaching, training and developing a team of three associates to ensure all SLAs are met.</span></p> <p><span>The Manager - Service Operations Excellence team plays a critical role in supply chain execution, store relations, and operations.</span></p> <p> </p> <p> </p> <p><span><span>Your role<br></span> </span></p> <ul> <li><span>Support the end to end Supply Chain - Store Support call centre daily operations including reviewing prioritizations, escalations, managing team schedules, and ensuring calls are serviced within acceptable metrics</span></li> <li><span>Manage customer expectations and complaints, and ensure the necessary follow up is carried through until resolved</span></li> <li><span>Develop and implement strategic activities to ensure the company?s operational and growth objectives are met</span></li> <li><span>Initiate repeatable best in class process recommendations to prevent future repeat issues and socialize processes across the network</span></li> <li><span>Analyze weekly performance reports and communicate required actions to the team. Build out necessary SLAs and work on recov
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LocationBoucherville, QC
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#14695169
Advertised until
2024-11-16
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