site reliability engineer
Posted on
October 18, 2024
by
Employer details
Ascend Fundraising Solutions
Job details
*What we do at Ascend?*
Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world?s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society and many others.
We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues.
As a leading provide of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we?ve helped over 500 charitable organizations raise over $1 billion on our platform to date, and we?re only just getting started.
We are looking for a full-time Site Reliability Engineer to join our IT team. In this role you would work closely with the client services team to diagnose, troubleshoot and solve issues around system reliability.
*Responsibilities*
· Taking ownership of customer issues reported and seeing problems through to resolution
· Finding ways to ensure the same issues do not come up again
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· A strong understanding of web related technologies and a passion for automation
· Contribute to maintaining and improving our Devops Portal
*What we?d like to see in our ideal candidate*
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask operation team targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Properly escalate unresolved issues to appropriate internal teams
· Provide prompt and accurate feedback to customers
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Document technical knowledge in the form of notes and manuals
· Work with the Cloud Architect to automate deployment and build a CICD pipeline
*Your Experience & Skills:*
* 4 years of technical experience diagnosing and troubleshooting technical issues.
* Rest API experience and using tools like Postman is a great asset.
* Contributed to a developer community or product documentation.
* Ability to work through browser error messages seen on console.
* Being a customer champion to represent their voice and concerns to the team.
* Helping message and set appropriate expectations with the operations team.
*Why work at Ascend?*
· Ascend is a market leader in the fundraising solutions sector and have a proven and highly regarded senior management team.
· A team that is intellectually curious, dedicated, and has a willingness to get the job done
· Opportunity to get in at the ground level and have a significant direct impact to the business in the short and long term
· Help grow a company that helps charities and NPOs fund their charitable causes
· Beautiful, downtown Toronto office with lake views and close proximity to transit
· Competitive compensation package, including your preferred hardware.
· Hybrid work environment
_AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will
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LocationToronto, ON
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Workplace information
On site
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Salary$120,000 to $140,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9492887392
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